Frequently Asked Questions
常見問題
FAQ
Where is your shop located?
Our shop is based in Taiwan. All orders are shipped from Taiwan.
Are your products authentic?
Yes, we sell authentic squishy toys, character goods, and collectible items. Product condition, packaging details, and any noticeable flaws will be stated on each product page when possible.
Do you ship internationally?
Yes, international shipping is available from Taiwan. Shipping fees and delivery time may vary depending on the destination country or region.
How is shipping calculated?
Shipping fees are fixed amounts. Please refer to the Shipping Information page or check the rates by entering your address in the cart.
Can Taiwan customers use 7-11 Cash on Delivery?
Yes. Taiwan customers may contact us by private message to order through 7-11 賣貨便 with Cash on Delivery.
How long does it take to ship my order?
In-stock items are usually shipped within 1–3 business days after payment is confirmed. Pre-order items will be shipped after they arrive in stock.
Are pre-order items available?
Yes, some items may be available for pre-order. The estimated arrival date will be shown on the product page. Please note that pre-order arrival dates may change due to supplier or shipping delays.
Can I return or exchange an item?
退換貨僅限「全新商品本身有瑕疵」的情況。收到商品後如發現商品本身有瑕疵，請盡快聯絡我們，並提供照片或影片協助確認。
Are rare or vintage items returnable?
Items marked as rare, vintage, old stock, discontinued, long-term stored, or collectible items are not eligible for returns or exchanges due to age-related condition, packaging wear, minor dents, scratches, yellowing, glue marks, or other natural signs of storage.
What if the package has minor flaws?
Some collectible items may have minor packaging dents, scratches, or storage marks. These do not count as product defects unless clearly stated otherwise.
How can I contact you?
If you have any questions about product condition, shipping, or ordering, please contact us before placing your order.
Instagram: @bibi13982
Email: 0626nini [at] gmail [dot] com